mexbet Privacy Policy

This Privacy Policy ("Policy") describes how mexbet ("the Platform", "we", "us", "our"), operating the website located at https://mexbet.pro, collects, uses, stores, and discloses personal information about registered players and website visitors ("you", "your") in connection with the use of any mexbet product or service.

mexbet is committed to protecting the privacy and personal data of every player, including all players based in Bangladesh. This Policy has been drafted in plain English to help you understand your rights and our obligations clearly. If you have questions about any part of this Policy, please contact us at [email protected] — our support team operates 24 hours a day, 7 days a week (Bangladesh Standard Time, BST, UTC+6).

By registering an account, logging in, or otherwise using the mexbet platform, you acknowledge that you have read and understood this Privacy Policy in its entirety and you consent to the data practices described herein. This Policy forms part of, and must be read in conjunction with, the mexbet Terms & Conditions.

mexbet reserves the right to update this Policy at any time. Any changes will be reflected by an updated "Last updated" date at the top of this page. Your continued use of the platform following any update constitutes acceptance of the revised Policy.

mexbet collects personal data across several categories depending on how you interact with the platform. The categories of data we collect, and the purpose for which each category is collected, are set out below.

mexbet uses the personal data we collect for the following lawful purposes:

1. Account Management. To create, maintain, and administer your mexbet player account, verify your identity, and enforce our 21+ age restriction policy across all gaming products.
2. Service Delivery. To process your deposits and withdrawals through supported Bangladesh payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard), settle bets, credit bonus awards, and provide access to live casino and sports betting markets.
3. Security & Fraud Prevention. To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access. mexbet employs automated and manual monitoring tools to protect both the platform and its players.
4. Legal & Regulatory Compliance. To meet applicable KYC, AML, and record-keeping obligations. mexbet may be required to disclose transaction records or player identity data to financial intelligence authorities in connection with a lawful investigation.
5. Responsible Gaming. To monitor gaming behaviour for signs of problem gambling, enforce player-requested deposit limits, loss limits, session time restrictions, cooling-off periods, and self-exclusion orders. This data use is specifically designed to protect the welfare of mexbet players in Bangladesh.
6. Customer Support. To respond to your enquiries, resolve disputes, and follow up on complaints via email to [email protected].
7. Marketing Communications. Where you have given explicit consent, to send you promotional emails about mexbet bonuses, seasonal offers (e.g., Eid promotions, BPL season specials, Pohela Boishakh offers), and new product launches. You may withdraw this consent at any time by contacting support.
8. Platform Improvement. To analyse aggregate usage patterns, identify technical issues, test new features, and improve the overall mexbet player experience.

mexbet will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or being required to do so by law.

mexbet processes your personal data on the following legal bases:

• Contractual Necessity. Processing that is necessary to perform the contract between you and mexbet — for example, processing a deposit, settling a bet, or responding to a support request.
• Legal Obligation. Processing required to comply with applicable laws — for example, retaining transaction records for AML audit purposes or responding to a lawful authority request.
• Legitimate Interests. Processing that mexbet reasonably needs to carry out for its legitimate business interests, provided those interests are not overridden by your fundamental rights — for example, fraud detection, platform security monitoring, and aggregate analytics.
• Consent. Processing based on your freely given, specific, and informed consent — for example, sending you marketing emails about mexbet promotions. You may withdraw consent at any time without affecting the lawfulness of prior processing.

mexbet does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may, however, share your data with the following categories of recipients solely to the extent necessary to deliver or protect mexbet services:

1. Payment Processors. Authorised payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks (Visa, Mastercard) receive the transaction data required to process your deposits and withdrawals. Each provider operates under its own privacy policy and data protection obligations.
2. Game Providers. Third-party game studios supplying casino content to mexbet — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a session token and account reference to authenticate your game session. No personally identifiable data beyond the session identifier is shared with game providers.
3. Identity Verification Services. KYC verification partners may receive copies of your government-issued ID documents and proof of address for the purpose of confirming your identity and age. These partners are contractually bound to process your data only for verification purposes.
4. IT & Infrastructure Partners. Cloud hosting providers, cybersecurity services, and technical support contractors who require limited access to platform data to maintain server infrastructure, apply security patches, or investigate technical incidents. All such partners are bound by strict confidentiality agreements.
5. Legal & Regulatory Authorities. Where mexbet is legally required to disclose personal data — for example, in response to a court order, subpoena, or request from a financial intelligence unit — we will comply with that requirement while seeking to notify you where permitted by law.

Any third party receiving your data from mexbet is required to handle it in a manner consistent with the protections described in this Policy and applicable data protection law.

mexbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account Data. Retained for the duration of your active mexbet account relationship and for a minimum of five years following account closure to meet AML record-keeping requirements.
• Transaction Data. Financial transaction records are retained for a minimum of seven years from the date of each transaction to comply with financial regulation requirements.
• KYC Documents. Identity verification documents are retained for as long as your account remains active and for a minimum of five years following account closure.
• Gaming Activity Logs. Bet and game session records are retained for five years to support dispute resolution and responsible gaming review processes.
• Marketing Consent Records. Records of your marketing consent or withdrawal of consent are retained indefinitely to demonstrate compliance with consent obligations.
• Technical Logs. Server access logs and security event logs are retained for a maximum of 12 months, after which they are deleted or anonymised.

When personal data is no longer required, mexbet securely deletes or anonymises it in a manner that prevents reconstruction of the original data.

mexbet takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL Encryption. All data transmitted between your device and the mexbet platform is encrypted using industry-standard TLS/SSL protocols, ensuring that sensitive information — including login credentials and payment details — cannot be intercepted in transit.
• Access Controls. Access to player personal data within mexbet is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data security training.
• Password Protection. Account passwords are stored in hashed and salted form. mexbet staff cannot view your password in plain text. You are responsible for keeping your own password secure and should use a strong, unique password for your mexbet account.
• Fraud Monitoring. mexbet operates continuous automated monitoring systems to detect unusual login patterns, suspicious transaction activity, and potential security incidents. Our security team reviews flagged events in real time.
• Incident Response. In the event of a personal data breach that presents a risk to player rights, mexbet will take immediate containment steps and notify affected players without undue delay.

While mexbet makes every reasonable effort to protect your data, no online system can guarantee absolute security. You are encouraged to keep your mexbet login credentials confidential and to report any suspected unauthorised account access to [email protected] immediately.

mexbet uses cookies and similar tracking technologies to maintain session state, remember your preferences, and analyse how players interact with the platform. The following categories of cookies are used:

• Strictly Necessary Cookies. Required for the platform to function correctly. These include session authentication cookies that keep you logged in and security tokens that prevent cross-site request forgery. You cannot opt out of these cookies while using the platform.
• Functional Cookies. Remember your language preference, currency display, and other personalisation settings so you do not have to reconfigure them on each visit.
• Analytics Cookies. Collect anonymised data about page views, session duration, and navigation paths to help mexbet understand how the platform is used and identify areas for improvement. No personally identifiable information is stored in analytics cookies.
• Performance Cookies. Help mexbet diagnose technical errors, monitor server response times, and improve overall platform speed and reliability.

Most web browsers allow you to control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the mexbet platform. mexbet does not use third-party advertising cookies or retargeting pixels.

As a mexbet player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected]. mexbet will respond to all valid requests within 30 days.

mexbet's platform is strictly intended for adults aged 21 and above. mexbet does not knowingly collect or process personal data from any individual under the age of 21. If we become aware that a registered account belongs to a person under 21 years of age, we will immediately suspend the account, delete all associated personal data to the extent permitted by legal obligations, and void any associated transactions.

Parents and guardians concerned about potential underage access to online gambling platforms are encouraged to install appropriate parental-control software on shared devices and to discuss responsible internet use with younger family members.

The mexbet platform integrates third-party services including payment processors (bKash, Nagad, Rocket, Visa, Mastercard) and game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). Each of these third-party services operates under its own independent privacy policy. mexbet is not responsible for the privacy practices of these external services and encourages you to review their respective policies where relevant.

mexbet does not host third-party advertising networks or social media plugins that would track your behaviour across unrelated websites without your knowledge.

mexbet may revise this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last updated" date displayed at the top of this page. For significant changes that affect how we use your personal data in a manner materially different from what was described at the time of collection, we will notify you by email to the address registered on your mexbet account before the change takes effect.

Your continued use of the mexbet platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you must cease using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or complaints about this Privacy Policy or about how mexbet handles your personal data, please contact our Data Support team using the details below. We take all privacy concerns seriously and aim to respond within 30 days of receipt.

Email: [email protected]

Hours: Available 24/7, Bangladesh Standard Time (BST, UTC+6)

All privacy-related correspondence should include your registered mexbet username and a clear description of your query or concern so that we can route it to the appropriate team member without delay.